Shipping policy
Order Processing
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Canadian shipping options
- FedEx Overnight Express: next-business-day transit after dispatch, where available.
- EconomyFlex – Stallion Express: standard delivery.
- Snail Mail – Canada Post: Canada Post delivery.
- PO Box delivery: via Canada Post; delays may occur.
Available services and rates depend on your address and are displayed at checkout. Free standard shipping is available within Canada; express service charges, where applicable, are shown at checkout. Canada Post, PO Box and remote-area deliveries may take longer.
Our order cutoff is 4 PM Eastern time (America/Toronto). Orders placed after the cutoff, on weekends or on holidays enter the next business day processing cycle. Express delivery countdowns are estimates and require selecting the eligible express option at checkout.
Estimated standard transit times after dispatch (one business day processing is additional):
- Canada: 1–3 business days
- United States: 5–12 business days
- International: 7–21 business days
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
Free Shipping
We offer free standard shipping on all orders within Canada. Optional express services, where available, are priced at checkout.
Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to become available.
International Shipping
We currently ship to select international destinations.
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government. These fees are not included in the purchase price or shipping costs.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping address, contact us as soon as possible at cs@bytheiallc.com
Lost, Stolen, or Damaged Packages
We are not responsible for packages that are lost, stolen, delayed, or damaged after they have been handed over to the shipping carrier.
If your package arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.
Delayed Deliveries
While we strive to deliver your order within the estimated timeframe, shipping delays may occasionally occur due to factors beyond our control. We appreciate your patience and understanding.
Returns & Exchanges
For information regarding returns and exchanges, please refer to our Return Policy page.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: cs@bytheiallc.com
Business Name: DBA bytheiallc
Website: www.bytheiallc.com